Policies & Procedures
The Joinery Hub Glasgow CIC is committed to good governance, safeguarding, equality, safety and the responsible use of public, charitable and organisational funds.
Our policies set out the standards we follow when working with participants, volunteers, partners, funders, visitors and the wider community. The current public versions can be viewed or downloaded below.
Our Governance Documents
These documents are reviewed regularly and updated when our activities, legal requirements, safeguarding arrangements or identified risks change. If you need an accessible version or have a question about a policy, please contact us.
Safeguarding & Child Protection Policy
Sets out how we protect children, young people and participants, respond to safeguarding concerns, use safer recruitment and PVG arrangements, and work with external agencies where necessary.
View / Download PDFHealth & Safety Policy
Explains our approach to safe workshop management, machinery and tools, PPE, manual handling, fire and emergency arrangements, hazardous substances, supervision and incident reporting.
View / Download PDFGeneral Workshop Risk Assessment
Covers the principal hazards associated with our workshop, including fixed machinery, portable tools, CNC equipment, 3D printing, wood dust, noise, manual handling, fire, visitors, lone working and participant safety.
View / Download PDFEquality & Diversity Policy
Sets out our commitment to a welcoming, respectful and inclusive environment, fair access to opportunities and reasonable adjustments, and our approach to discrimination, harassment, bullying and victimisation.
View / Download PDFData Protection & GDPR Policy
Explains how we collect, use, store, share and protect personal information and how people can exercise their data-protection rights.
View / Download PDFRecruitment of Ex-Offenders Policy
Sets out our commitment to fair recruitment, lawful use of PVG and disclosure information, individual assessment and the confidential handling of criminal-history information.
View / Download PDFComplaints Policy & Procedure
Explains how to raise a concern or complaint, how complaints are investigated and reviewed, and the timescales we aim to follow.
View / Download PDFFinancial & Anti-Fraud Policy
Covers financial responsibilities, banking, approvals, expenditure, records, procurement, fraud prevention, conflicts of interest and the responsible management of funds.
View / Download PDFMaking a Complaint
We welcome feedback and take complaints seriously. A complaint can be made by email, telephone, in writing or in person.
Contact Us
Email:
info@thejoineryhubglasgow.co.uk
Telephone:
07438 105769
Acknowledgement
We aim to acknowledge a complaint or concern within 5 working days.
Formal Response
We aim to provide a written response to a formal complaint within 20 working days.
Review
If you remain dissatisfied, you can request a review within 10 working days of receiving the outcome.
Safeguarding Concerns
Safeguarding concerns relating to The Joinery Hub Glasgow CIC should be reported as soon as possible to:
Andrew Ferguson
Founder and Director
info@thejoineryhubglasgow.co.uk
07438 105769
If someone is in immediate danger, call 999. Glasgow Social Care Direct can be contacted on 0141 287 0555 during office hours. Out of hours, Glasgow and Partners Emergency Social Work Services can be contacted on 0300 343 1505.
Contact The Joinery Hub Glasgow
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